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- Liaison creates a Helpdesk ticket at support@tdl.org at least ONE week in advance of the workshop with the following information:
- Date and Time of the event
- Estimated number of attendees
- Estimated number of files uploaded and largest file size. TDL requests keeping any sample data well under 1GB.
- Harvard has create an open sample data repository here: https://github.com/IQSS/dataverse-sample-data
- TDL staff will update integral staff via the Helpdesk ticket and an internal TDL calendar invitation for the date and time of the event so they may be on alert during the train training to avoid any issues which may interrupt a successful workshop.
- During the workshop, please use support@tdl.org to report any issues. As long as the TDL was notified in advance of the workshop, a TDL sysadmin will prioritize the ticket to facilitate continuation of a successful workshop.
- After the workshop, use the Helpdesk or email the TDR steering committee listserv and/or your TDR representative from TDL to let us know how it went and what, if anything, we can do better next time!
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