EMAIL WORKFLOW RULES, the far right section of the the bottom area, is where to set up the delivery of email templates triggered by a change in submission Status. Each workflow can have its own set of email rules.
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Next, open the SUBMITTED accordion. Click on the Pause icon ( II ) to change it to a Play icon to activate deactivate the automated email.
By hovering the cursor over the name of the email template, a pencil icon will appear to allow selection of a different Email Templates or a different email recipient.
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However, if you want parent and children levels to have their own unique email templates, be sure the applicable email rules are turned OFF at the Institution level (pause icon displays).
Custom Email Workflows
Each workflow below the Institution level can have a custom set of email templates triggered by change in Status. If Hierarchical Organization Management is enabled, the rules and templates set up at a parent level will be applied to all child organizations. If it is disabled, each workflow will need email rules to be set up individually.
NOTE: To prevent sending duplicate emails there is a safeguard in place. If the same email template with the same recipient in the same status exists, then only 1 copy will be sent. In other words, if you activated the Initial Submission email template at the Institution level to be sent to the student when the submission status changed to Submitted, and you also set up the very same workflow in lower level organization, the recipient should not get 2 copies of the same email.